FAQ/Policies/Privacy/Contact Info

Frequently asked Questions:

1.Do you take Custom order requests?

As of 2021 I will be offering custom order slots at various times during the year, which I will announce via the VIP Club and also Instagram, Instagram announcements will come after the VIP Club has had first dibbs. l will accept custom order requests on a first come first served basis and I will only make jewelry in my specific style. If you want a custom gold engagement ring, or Tiffany setting or something completely out of my normal style, I am not your gal.

Please DO NOT ask me to copy another artists work, I will not. My custom order list fills up quick. If you happen to miss one of my open slots, don't fret. I typically take on new orders a few times a year so something will eventually open up, and always feel free to ask, if I can accommodate, I will.

2. Is the Metal you use Sterling Silver?

Yes. All the white colored metal in my shop is sterling silver or fine silver. I often use brass or copper as accent metals in my work. If an item is not sterling I let you know in the item description within the listing, so please make sure to read all information within the specific listing that you are looking to purchase. All chain, jump rings, clasps and the like are sterling silver, even if they have patina and are darker, they are sterling silver unless otherwise noted.


3. Custom or Personalized items:

If I hand stamp something for you from my existing inventory, or if I make a custom item specifically for you, these items are NON REFUNDABLE and NON RETURNABLE. The item has been stamped with your specific dates or wording or fabricated to your specifications and it is very hard, if not impossible for me to resell. If you order custom work you may not return the item.

4. Collection Releases:

In addition to my staple items on the website, I have specific and themed monthly Collection releases which drop on planned days and times. You can keep up with info regarding these updates by subscribing to the Arrok VIP Club. Having an account on this website is NOT the same as joining the VIP Club email list. Please be aware of this. If you created an Arrok customer account you also have to OK the use of your email for the VIP Club.

You can also follow me on Instagram @ArrokJewelry for information if you do not wish to receive VIP Cub emails. I do not hold or reserve items previewed for collection releases. This makes the release date and available items fair for everyone to try to snag during the Collection release. 



Cancelation of Orders:
You may cancel an order for up to 24 hours after placing said order. 

Buyers Remorse:
After 24 hours I cannot issue a refund/cancellation for buyer’s remorse. Please be aware of your budget and ring size when purchasing. If you are unsure of your ring size, please do not guess or try to use a piece of string. Go to a local jeweler in the mall and have your finger sized, they typically will do this for free. I also sell the small plastic ring sizers for your convenience. They can be found here.

If you do wish to return an item, you need to contact me within 1 week or receiving your package and you will recieve a store credit to my shop, I do not offer cash based refunds unless the item is defective in some way. If you feel there is a mechanical defect with your item please contact me so that we can work out the details of the issue. If damage or a malfunction is found, I will refund you the cost of the item (minus shipping) or replace the item in question. After you have had any item in your possesion for more than one week, it is no longer eligible for a store credit or return.


Free Jewelry Cleaning:
I use mainly Sterling silver in my work, which does tarnish over time, there is no way to get arround this issue. I am happy to clean and buff out any item that you have purchased from me at any time, message me to discuss the details and pay for the shipping costs to get it to me, and I am more than happy to make your Arrok jewels sparkle like new again :) If you need any item repaired that you have purchased from me, please message me to discuss the details and any fees associated with the repair. 


Shipping of multiple orders placed the same day: 
If more than one order is placed under the same name and/or shipping address they will be combined and shipped together automatically. Any shipping overages paid will be refunded after the shipping label has been created and the final shipping cost of all items involved is figured out.

Processing times: 
All orders will be processed and shipped within 3-4 business days unless you purchased a made to order item, in that case your order will ship within the lead time given in the listing description. Please remember that I am a one woman show, and I wear all the hats of this business. After a large collection release if I’m dealing with a crazy amount of orders, it may take a little extra time to package and ship your orders...Please try to keep this in mind when placing your order with any small business.
After your order has been processed and a shipping label printed, you should receive an email with tracking information, if for some reason you do not get a tracking email, feel free to contact me. I ship all domestic orders via USPS, International orders are shipped either USPS or UPS depending on which is less expensive. If you prefer a particular carrier and you are International, please email me asap with your preference or I will choose the least expensive carrier for your order.
 If you prefer Priority Mail or another carrier service, please message me prior to purchasing so that we can come to an agreement.   

Domestic Orders: 
All US orders will be shipped via USPS first class. Typically, packages arrive within 5-7 days, but in the current Covid climate, packages can sometimes take much longer to arrive. Please be aware that once a package leaves my hands, I have ZERO control over what the USPS does with your package. If your package is lost, stolen or damaged in transit please contact USPS FIRST to see how to resolve the issue through them, and if they cannot help you THEN contact me, and I’ll do my best to help if I can. If you prefer to have insurance added to your package, contact me the day you purchase an item to discuss the fees associated with adding insurance. 

International Orders:
VAT, Duties, Taxes and International Shipping:

Due to lengthy COVID-19 shipping delays/restrictions as well as Brexit duties/taxes, I am no longer shipping to many countries overseas. If your country is not on my shipping list, I am sorry.

If I do happen to ship to your location please note that I DO NOT know the duties or customs laws for each particular country, nor do I understand all of them. I do not collect any of the fees associated with taxes or duties or customs fees, your particular country sets those import fees and will collect that money from you once your package arrives. Again, please understand that these fees are NOT set by me, they are set by your country and I have nothing to do with them. Please do not ask me to change the dollar amount on your invoice or packing slip. 



This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from arrokjewelry.com (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioral advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

The Site is intended for individuals who are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at arrokjewelry@yahoo.com or by mail using the details provided below: 

Arrok Jewelry 
PO Box 6183
Oceanside CA
92052 United States


email: Hello@ArrokJewelry.com