Want cool perks? Sign up for the Arrok VIP Club! Scroll down and add your Email

FAQ/Policies


Frequently asked Questions:

 

1.Do you take Custom order requests?

In 2021 I will be offering custom order slots at various times, which I will announce on Instagram and via the VIP Club. That being said, I will accept custom order requests on a first come first served basis and I will only make jewelry in my specific style. If you want a custom gold engagement ring, or Tiffany setting or something completely out of my normal style, I am not your gal...BUT I will do my best to point you in the direction of someone who can help you.

Please DO NOT ask me to copy another artists work, I will not. My custom order list fills up quick. If you happen to miss one of my open slots, don't fret. I typically take on new orders a few times a year so something will eventually open up, and always feel free to ask, if I can accommodate, I will.

2. Is the Metal you use Sterling Silver?

Yes. All the white colored metal in my shop is sterling silver or fine silver. I often use brass or copper as accent metals in my work. If an item is not sterling I let you know in the item description within the listing, so please make sure to read all information within the specific listing that you are looking to purchase. All chain, jump rings, clasps and the like are sterling silver, even if they have patina and are darker, they are sterling.

 

3. Custom or Personalized items:

If I hand stamp something for you from my existing inventory, or if I make a custom item specifically for you, these items are NON REFUNDABLE and NON RETURNABLE. The item has been stamped with your specific dates or wording or fabricated to your specifications and it is very hard to impossible for me to resell. If you order custom work you may not return the item.

 

4. VAT, Duties, Taxes and International Shipping:

I most likely will not be shipping to many European Countries in 2021 due to the Brexit issue and taxes. If I do happen to ship to your location please note that I DO NOT KNOW the duties, taxes or VAT for your particular country. I DO NOT collect that money, your country does. I am NOT responsible for any of those fees and YOU as the buyer are responsible to know and understand your particular countries customs and tax info.